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Waste elimination is a natural function of the animal's body. The Maricopa County Animal Care and Control (MCACC) East Shelter houses approximately 500 animals daily. Kennels are cleaned twice a day with additional removal of body wastes (urine, feces, and vomitus) throughout the day as staffing and time allows. Animals are provided with Kuranda beds and blankets to add to their comfort. These items may be removed during heavy cleaning or when waiting for clean bedding.
Facilities Management is monitoring the heater output on a regular and consistent basis. Heaters are operational and are running at full capacity. They are set to come on at 70 degrees Fahrenheit. Since heat rises, ground level temperatures may fluctuate. All animal areas comply with the acceptable standards governed by the State of Arizona.
Maricopa County Animal Care and Control (MCACC) holds free Rabies vaccination clinics monthly throughout the Valley based on community needs. Upcoming events are advertised in a variety of ways. Advertising is done through social media, television and radio partnerships, and the MCACC website Calendar of Events. Flyers are made available at the counter at each Maricopa County shelter and are available at the events when additional dates are scheduled within the month. In addition, the MCACC Community Outreach team goes door-to-door handing out flyers to homes and businesses and talking with people about the services to be offered.
Maricopa County Animal Care and Control (MCACC) applauds the efforts of all animal welfare organizations working toward the betterment of animals in our communities. Private sanctuaries and rescue agencies are at liberty to limit the number of animals entering their organizations. They have freedom of choice in selecting which animals they accept. MCACC is an open managed-admission agency mandated by A.R.S. Title 11, meaning no dog can be turned away. Owners looking to surrender their pet will be given an appointment within two weeks of requesting the surrender date. To schedule an appointment owners may visit either the East shelter location at 2630 W Rio Salado Pkwy in Mesa or our West shelter location at 2500 S 27th Ave in Phoenix. Owners may also call (602) 506-PETS to schedule an appointment as well. The County Board of Supervisors designates a county enforcement agent to enforce the ordinances of the county and the contracted municipalities within the county. A.R.S. § 11-1013C (look up the Arizona Revised Statutes) establishes a minimum holding period for stray dogs and cats of seventy-two hours without any discernible identification or one hundred twenty hours with discernible identification. The quarantine holding period for a dog or cat that has bitten a person is not less than ten days in accordance with A.R.S. § 11-1014 A.
Social media has both positive and negative aspects depending on the truthfulness of the user. Maricopa County Animal Care and Control (MCACC) has over 100 rescue groups that assist in finding placement for animals including those with medical and behavioral issues. Their pleas on social media for assistance to help find outlets is often turned around as a negative situation against MCACC. To learn about the animals in MCACC’s care, contact us.
Maricopa County Animal Care and Control (MCACC) agrees that a tag is the best way to return pets to their original owners. That is why MCACC issues two permanent dog license tags at the time the initial dog license is purchased. As a source of identification, they allowed field officers to return 630 animals directly to their owners in FY2015 without being sheltered. Dogs with current licenses that come to the shelter are given one free day of board and reduced daily board fees for additional days, plus waived impound fee on their first offense. An identification (ID) tag is not a substitute for a dog license and may be construed as the only tag needed. MCACC depends on licensing revenue to support the shelter operations to care for the animals. License fees are the main source of revenue. Any reduction in licensing revenue also reduces the services we are able to provide. MCACC understands that pet identification is the best means of reuniting lost pets with their owners. That is why MCACC promotes microchipping as a secondary means of identification and offers microchipping at a reduced fee at the neighborhood Uno por Uno clinics.
The cost of a product is not solely based on the wholesale price of the item. Maricopa County, by statute, must recoup the full cost recovery which includes staffing and overhead associated with the handling, storage, and issuance of that product.
Maricopa County Animal Care and Control (MCACC) is working to effectively reduce unnecessary pet euthanasia. We are currently averaging a 77% Live Release Rate. By 2018, it is projected to rise to 90%. Euthanasia will always be present. Animals that are in advanced age, sick, injured, or have behavioral issues and are not suitable for adoption may be euthanized if outlets cannot be found. MCACC does not have the resources to warehouse unwanted animals.
It is the practice for Maricopa County Animal Care and Control (MCACC) to date and sign each memo entered into Chameleon, the database used for tracking the animals in our shelters. Recently, MCACC performed a random review of memos entered into the system and each memo had a signature. MCACC does not upload any lists to social media or to individuals who are not New Hope partners.
Animals are brought to the shelter by the public, by numerous municipalities, and by department animal control officers for intake until late at night. Although empty kennel counts may be higher in the morning and early afternoon, they will be full by the last shift.
Maricopa County Animal Care and Control's (MCACC) practice is to search for outlets that will take both the mother and offspring. However, if an outlet cannot be found to keep the animals together, the last resort is to separate them.
Maricopa County Animal Care and Control (MCACC) uses a deep-bellied cart to transport from one place to another multiple animals coming in together, injured animals, and animals unwilling/unable to walk on a leash. The cart is sanitized after every use to control disease transmission. Transport carts reduce the stress on the animals as they enter a new and unknown shelter environment. They also provide a safety net for animal handlers transporting multiple dogs at one time. MCACC’s practice of using these carts has been praised by national organizations and copied by many other shelters nationwide.
Photographs of animals are uploaded automatically to several websites and Maricopa County Animal Care and Control's (MCACC) unique interactive map. MCACC strives to have photographs of all animals entering the shelter. However, experience has taught us that in some instances, it is important not to have a photograph if we are unable to show the animal in a positive light. As such, animals with behavioral or medical issues, and those who may not cooperate may not have a photograph on the website. MCACC regularly monitors the upload of photographs to the interactive map to ensure the system works properly.
On occasion, the total hold time is longer than the time given by the system to the caller. This issue is caused by the system prioritizing the calls. General, non-emergency calls are pushed back when high priority and emergency calls come in. Emergency calls include stray dogs attacking a person, aggressive dogs in public areas, other serious bite cases, animals on school grounds, and requests from law enforcement for assistance. Maricopa County Animal Care and Control (MCACC) is constantly striving to improve phone service without compromising the needs of the public. MCACC is seeking recommendations on how to shorten holding periods.
Maricopa County Animal Care and Control (MCACC) maintains strict feeding protocols and weight management for every animal entering the shelter. Animals with long lengths of stay that deteriorate and suffer weight loss while in the shelter are put on a regimented feeding program. Animals are monitored for medical and psychological changes throughout their stay. Volunteers assist in providing walks and yard exercise for animals that show deterioration of weight loss.
The Director of Animal Care & Control is the County Enforcement Agent as designated by the Board of Supervisors pursuant to A.R.S.§ 11-1005 (A)(1). The County Enforcement Agent is responsible for enforcing provisions of A.R.S. § 11-1001 et. seq., county animal care and control ordinances and municipal ordinances, which the Board of Supervisors has contracted with towns and cities to enforce. The County Enforcement Agent also has the authority to issue citations for violation of these statutes and ordinances.
Maricopa County P-13 Rabies / Animal Control Ordinance was last updated September 1, 2010. You may find this ordinance by visiting
Maricopa County Animal Care and Control (MCACC) sends to all New Hope partners the “Pre Euthanasia” and the “Due Out” lists every day as early in the day as possible to allow rescues the maximum amount of time to review and find outlets serving their needs. This was a universal request from New Hope Partners. MCACC does not post these lists online.
At this time, 69% of all non-funding related recommendations are completed or in the process of completion.