COVID Crisis Rental Assistance

  1. Please be advised that a large volume of applications is expected for this service. Maricopa County is committed to providing as timely a response as possible, but please anticipate a lag in email responses and/or delay in scheduling appointments at your local CAP office. Applicants' patience and understanding is greatly appreciated.

    We expect to serve 6,000 households with our limited funding.

Maricopa County households experiencing financial hardship due to the COVID-19 Pandemic may be eligible for COVID Crisis Rental Assistance (CCRA) through the Human Services Department’s Community Services Division. Households can receive rental assistance payments for past due or owed rent for the months of March 2020 - December 2020. As long as there is funding available, this service will operate through mid-December 2020 and will make retroactive payments to March 2020 for eligible applicant households. 

CCRA is available to Maricopa County households living outside the cities of Mesa and Phoenix. If you live in Mesa or Phoenix, please click on the links below to learn about rental assistance programs in your area:

For residents living outside the cities of Mesa and Phoenix, assistance is provided through eleven (11) local Community Action Program (CAP) offices located throughout the County. To apply for CCRA, follow the step-by-step instructions below. 

How to Apply


Step 1 Check Eligibility

To qualify for assistance, the following criteria must be met: 

  • Applicant lives in Maricopa County, but not in the cities of Mesa and Phoenix;
  • Household is experiencing financial hardship due to the COVID-19 Pandemic OR a member of the household is 65+ years of age and meets specific criteria; and
  • Household’s total monthly income is at or below 300% of the Federal Poverty Level. 

300% of the Federal Poverty Level

300% of the Federal Poverty Level for Fiscal Year 2021 as defined by the U.S. Department of Health and Human Services. Effective July 1, 2020.
Household Size
Monthly Household Income
1
$3,190
2
$4,310
3
$5,430
4
$6,550
5
$7,670
6
$8,790
7
$9,910
8
$11,030
Each Additional Person
Add $1,122

Step 2 Gather Required Documentation 

To help establish eligibility, please collect the following documentation. You will need to submit these documents in order to receive assistance. 

Required Tenant Information

  1. Documentation demonstrating financial hardship due to COVID-19 
  2. Photo identification of applicant
  3. Lease agreement

Required Landlord Forms

In order to receive COVID Crisis Rental Assistance, your landlord must complete a Landlord Verification Form. Additionally, your landlord must either:

1. Register as a Maricopa County vendor and provide their Vendor Code in the Landlord Verification Form

 OR

2. Complete the W-9 Form

Once completed, you will submit the forms to either your local CAP office or the Human Services Department. To download a copy of each form, click on the links below. 

Please note that additional documentation may be requested by the CAP office as you may qualify for other services. 

Step 3Apply for Assistance


To apply for CCRA, you have the option to complete either an online pre-application or contact your local CAP office. 

Option 1: To complete our online pre-application, click on the button below. By completing the pre-application, your eligibility will be determined on a preliminary basis. If you are determined conditionally eligible, you will be asked to provide your contact information as well as upload supporting documents. Once submitted, your local CAP office may call or email you for next steps if an appointment becomes available. Please be sure to provide the required documentation during your appointment.

Option 2: To begin the application process, call your local CAP office using the information below. The CAP office will identify next steps, including the scheduling of a telephone or in-person appointment. All appointments are made on a first-come, first-served basis. Remember to provide the required documentation during your appointment.

Please note, you must reside in the CAP office’s service area in order to apply.

Community Action Program Offices

CAP Office Service Areas Phone Number Address
City of Avondale Avondale
Goodyear
Litchfield Park
623-333-2703 328 W. Western Ave.
Avondale, AZ 85323
AZCEND Chandler
Gilbert
Higley
Queen Creek
Sun Lakes 
480-963-1423 345 S. California St.
Chandler, AZ 85225
Buckeye  Buckeye
Harquehala
Palo Verde
Rainbow Valley
Tonopah
602-506-1111 Address not available
Cave Creek  Anthem
Carefree
Cave Creek
New River
602-506-1111 Address not available
Town of Gila Bend Agua Caliente
Gila Bend
Hyder
Paloma
Sentinel
928-683-6502 303 E. Pima
Gila Bend, AZ 85337
City of Glendale Glendale 623-930-2854 5850 W. Glendale Ave.
Glendale, AZ 85301
Town of Guadalupe Guadalupe 480-730-3093 9241 S. Avenida del Yaqui 
Guadalupe, AZ 85283
City of Peoria Peoria 
Sun City 
Sun City West 
Youngtown 
Waddell
623-979-3911

8335 W. Jefferson St.  
Peoria, AZ 85345

City of Scottsdale Paiute
Scottsdale
480-312-2323

7700 E. Roosevelt St. 
Scottsdale, AZ 85257
City of Surprise El Mirage
Surprise
623-222-4673

12425 W. Bell Rd. 
Surprise, AZ 85378
Tempe Community Action Agency Fountain Hills
Tempe
480-422-8922 2146 E. Apache Blvd.  
Tempe, AZ 85281
City of Tolleson Tolleson 623-936-2760 9555 W. Van Buren St. 
Tolleson, AZ 85353
Town of Wickenburg Aguila
Circle City
Morristown
Wickenburg
Wittman 
928-684-7894 466 W. Wickenburg Way
Wickenburg, AZ 85390

How to Request Additional Assistance


If a household has received COVID Crisis Rental Assistance and is continuing to experience financial hardship due to COVID-19, the household may apply for additional assistance. Households can receive rental assistance payments for past due or owed rent for the months of March 2020 - December 2020.

To apply for additional assistance, you have the option to submit the required documentation either online or to your local CAP office. 

Option 1: To apply for additional assistance online, click on the button below. To receive additional assistance, you must complete the Additional Standard Assistance Affidavit as well as submit a new Landlord Verification Form (to be filled out by your landlord). Once submitted, Maricopa County Human Services Department will reach out to you directly.

Option 2: If you would like to request additional assistance from your local CAP office, please download and complete the Additional Standard Assistance Affidavit, as well as collect a new Landlord Verification Form from your landlord. Once you have both forms completed, call your local CAP office for next steps. To download a copy of the Additional Standard Assistance Affidavit, click on the button below. 

Landlord FAQs


CCRA applications are only accepted from tenants/renters, and not from landlords. Please direct your tenant/renter to visit the County CCRA website for information on how to apply at https://www.maricopa.gov/5583/COVID-Crisis-Rental-Assistance.



A Landlord can either provide a W9 to the renter applicant or register as a County vendor at: a Maricopa County Vendor at: https://azdom-vss-ext.hostams.com/PRDVSS2X1/Advantage4. W9s and/or registration as a County vendor is required for a CCRA payment to be made to a Landlord. Maricopa County is issuing a payment (income) to a landlord, which according to the U.S. Internal Revenue Service (IRS) requires the County to provide the Landlord with a 1099 Form. The W9 and/or registration as a County vendor provides the detailed information (including Social Security Number and/or Employer Identification Number) to ensure the landlord is a valid entity and allows checks to be issued to the Landlord. The Landlord Verification Form is required as it validates from the landlord which months’ rent are owed and/or due from the tenant as well as provides the Landlord’s contact information and payment address.



If you have already completed a Landlord Verification Form for a tenant once before, and they are requesting you to do it again this is due to them requesting an additional assistance payment. The Landlord Verification Form is required to verify which months’ rent is owed and/or due. However, the W9 and/or vendor registration is not required again as you have already received payment from Maricopa County, and as such are a registered vendor.



The Landlord Verification Form must still be completed for each individual tenant requesting CCRA. This form verifies which months’ rent is owed and/or due. If the tenant is approved for CCRA, vendor registration will be verified during the payment process. If it is determined that a Landlord is not registered as a vendor, then the application will be returned to the tenant’s case worker and tenant and/or case worker will notify you that a W9 form or registration as a County vendor is required.



Due to the large volume of CCRA payments, we are unable to provide additional information regarding specific tenants or CCRA payment amounts. Please request CCRA status from your tenant directly.



Upon tenant final CCRA approval from Maricopa County, a Landlord can expect a payment within 10 days. If an email is provided on the Landlord Verification Form, the Landlord will receive an email upon check issuance.



Due to the large volume of CCRA payments, we are unable to provide additional information regarding specific tenants or CCRA payment amounts. If you have received a check issuance notification, the check will be mailed to the remittance address you listed on the Landlord Verification Form, and can be expected to be received based on typical United States Postal Service processing timeframes.



A Landlord who wants to receive payments via EFT must register themselves as a Maricopa County Vendor at: https://azdom-vss-ext.hostams.com/PRDVSS2X1/Advantage4. During this registration, bank information will need to be provided. After registration is complete, a $0.00 prenote test will be sent to your bank. This prenote begins the “test cycle” to ensure that the information provided was accurately entered in the financial system. It takes approximately 9 days to complete this test cycle (the account will be on “hold payment” status during the prenote test). If there are no problems with the test cycle, EFT payments will begin thereafter.








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